– You Buy, We Deliver
WHAT WE DO
DO YOU WANT TO build, MODIFY, or LAUNCH?
We are the business designers, fabricators, and mechanics of legal services.
This isn't magic. It is rigor combined with experience.
We use our skills in design, lean, strategy, and business management to tackle our clients’ challenges. Some of our clients are already thriving, but hunger to realize maximum impact from a new opportunity they have begun to test and want to eventually launch. Some ask us to transform their business model so they can become more innovative and/or agile in getting new services to market faster and with clarity and confidence. Some seek to improve performance and outcomes. Others are after a disruptive idea that will allow them to capitalize on a shift in the market.
LEGAL BUSINESS DESIGN
Build services (practices) that clients need, supported by a profitable business model that your firm can deliver on.
Discovery: Use human-centered discovery and user ethnography (customer and employee) to inform innovation.
Experience and Service Design: Capture and develop a blueprint for how services are delivered - accounting for legal work product workflow, operational support, technology usage, and client/lawyer/employee experience and interactions.
Business Design: Stress test and verify delivery capabilities, financial performance, and sustainability.
Systems Engineering: Work with cross-functional teams to identify and align organizational systems and business practices using pilots and other testing means.
Orchestration: Identify change management realities and partner with client to navigate in a manner that fits the strategy and goals of leadership.
CAPABILITY BUILDING
Grow organic capabilities so you are less dependent on us and more future-proofed staying ahead of competitors.
At Bold Duck we pride ourselves on collaborating with our clients to deliver “results that stick.” Our Capability Building team provides customized learning experiences led by our experts who combine deep domain knowledge with real-world perspectives. From designing new service models to simply learning the basic of legal business design, from the most senior executives to the front line, our programs ensure your teams have the strategic capabilities they need to outperform.
Our various working labs get your hands and brain using proven visual tools, processes, and adaptable methods that uncover where teams are under-delivering and creating missed connections that accumulate to erode the client experience. We have an insanely effective process that lawyers and business professionals easily grasp and pick up in no time. While it takes years of practice to become an expert, it only takes a short time with us to become a capable practitioner.