BUSINESS DESIGNER
Bold Duck Studio is a business and service design consultancy, founded in 2018 by two legal industry pioneers. We are growing because we create useful, effective, and desirable solutions that help our clients in real measurable ways. We don’t sell theory or recommendations. We deliver impact. We help the world’s leading law firms and corporate legal teams make complex systems and services simple and scalable with the power of design.
What is your unique recipe?
We are a growing agency and so fit means more to us than skill and experience. While these are important, they won’t influence your success here as much as fit.
We each bring a unique combination of life experience, personality, and talent. We want to know yours, and we plan on asking you directly. Make sure to ask us too.
Who we want.
We love passionately curious people who think of themselves as lifelong learners and are curious about many things. You are humble, engaging, intelligent and our next best friend. You have strong opinions with open minds. You are proactive and entrepreneurial. You know how to take boldly and give graciously. Critical thinking is your sharpest tool and you're able to think through the toughest problems.
You've had a ton of client-facing time and know how to discover the next big opportunity with the work you do to grow the business and create strong relationships.
We don't believe that any process, method or idea is perfect or permanent, so we want people who want to bring change to organizations they join and who want to make impact with their work.
What you will do.
Our Business Designers combine strategic thinking and human-centered design processes to think differently about existing business models, and to craft and build new ventures. You will collaborate with a broad team of Bold Duck designers and diverse and numerous client stakeholders to help define strategy and growth opportunities. With diverse and numerous people come great ideas but also immense political and cultural pressure when it comes to making change happen. You are able to navigate this deftly and interact at various levels throughout our clients’ organizations.
Because our work flows from conceptual to prototype to functioning models and ultimately to stand-alone businesses and services, it can be a painstaking and arduous journey for our clients regardless of how fast we move. This make communications and interaction our primary tool. We must bring the human client with us on this journey without alienating them or overwhelming them. It is a delicate balance. No matter the back-end work of financial analysis, market insight, operational audits, and so on, our clients are human and therefore our primary job is firstly making change itself a craving rather than something to fear and avoid.
How you will do it.
As a Business Designer, you will roll up your sleeves and work at the coal face of organizational change. You will be ensuring that the validity, feasibility and desirability of new concepts are thoroughly considered. In this capacity, you'll work with a team to understand the business context, collect and interpret relevant data, develop insights, explore and define growth opportunities, shape strategic choices, create tangible design expressions, communicate the vision, and ultimately help the business get new offers to market. As a Business Designer, you will help define this role at our agency and shape its expansion as we build and lead a team of business designers. You will take the lead in enabling a multi-disciplinary project team to identify and prioritize critical assumptions that underpin the success of a new offer or business model using a variety of primary and secondary methods. This could be through analyzing consumer or market data, in-context experiments using minimum viable products, evidence-based models on the size of markets and opportunities, and/or proxies to guide in the absence of available data. The intent is to inspire, build confidence, and lower risk to sharpen the strategic direction of projects through qualitative and quantitative evidence.
How we live our brand. We're looking for people who share this way of being - You don't need to be convinced of it, you just get it.
INQUISITIVE We're curious about the world, bringing unique perspectives in, to inspire our work, our design, and the client experience we deliver.
PROVOCATIVE We push the edge of what's possible, but hold our opinions loosely and openly.
COMPASSIONATE We deeply empathize with the people we're designing for, ensuring their needs are at the heart of everything we do.
SCRAPPY We build things in the open, so we can quickly test, iterate, prototype, and learn from them.
INTEGRATIVE We connect the organizational dots, build on the ideas of others, and bring everyone along.
WILD CARD Our strength comes from bringing our whole selves to work - from introspective, to playful, or quirky. What will you bring?
Desired Skills and Experience:
Qualifications
Diverse business experience, especially in the development of new products, new services, and building new businesses
5+ years of diverse business experiences with an emphasis on strategy, finance, innovation and product management, ideally with new services within the legal sector
Entrepreneurial mindset with the ability to explore business opportunities in a structured yet iterative way
Ability to act as a change agent and align teams on new ideas and ways of working
Strong financial and analytical skills and a proven ability to think strategically about user needs, market dynamics and business impact
Natural curiosity about people and customers and comfortable with ambiguity
Strong sense of urgency with a focus on testing, learning and iterating
Ability to clearly articulate the decisions behind your recommendations, as well as the ability to analyze the results of modeling and testing, and recommend winning solutions
Excellent verbal and written communications skills
Excellent organizational skills, ability to problem solve, prioritize and manage multiple, parallel projects in a dynamic, rapidly changing environment
Responsibilities
Lead the development of investable business cases and new business models: identification of market potential, product-market-fit strategy, establishing go-to-market strategies, estimation of potential revenues, costs, operational model and support strategy, and optimal scaling plans
Accountable for creating dynamic business models through a data-driven process leveraging the expertise, methodologies and tools utilized by the team
Leverage the tenets of design, lean six sigma, agile, and change management
Identify and clearly articulate key business hypothesis and assumptions, and convert these to knowledge and facts to facilitate the business design decision-making process
Work with the cross-functional team (within clients) to set business and product KPIs to measure and track success
Collaborate seamlessly and successfully throughout organizations, interacting with groups such as finance, IT, pricing, practice management, marketing, business development, administration, as well as other groups
Assist client lead with project management
Performs other duties as assigned
Up to 30% travel is required to be "in field" engaging with clients and users
What You'll Get
Freedom: We trust you to do your thing and do it well.
Professional Development: We set aside a conference budget because we want to invest in you. Got invited to speak? Even better though we don’t do pay to play.
Work from home: We are a distributed team and work together using this crazy thing called technology.
Pushed towards excellence: We don’t tolerate arrogance or willful ignorance. If you let us, we are committed to making you better and will ask you to do the same for us.
To apply please click below to send us an email. Include a resume and any other material or message you think will be important for us. No need for formal cover letter - just talk to us in your voice.
To apply please click below to send us an email. Include a resume and any other material or message you think will be important for us. No need for formal cover letter - just talk to us in your voice.